Frequently Asked Questions
What do you specialize in?
As the name implies, we specialize in Security Systems. Primarily, we specialize in Burglar Intrusion Alarms and Video Security systems.
What primary services do you offer?
We're a full service security company, headquartered in Racine, Wisconsin. We provide complete video surveillance and burglar alarm systems design, installation, monitoring and service/repair.
What are the rates of your services?
We are competitive, but we're not the cheapest. We believe in the principals of sustainable business practices. Please check the Rates section for most up to date pricing and keep in mind that every dollar you spend goes right back in to the community we help you protect.
Why does it take such a long time for cops to respond?
It's a common practice for the alarm vendor to blame the local police department for slow response time, but in reality vendor is likely the culprit. Most smaller alarm companies, who try to compete with likes of ADT and Brinks, cut corners and outsource Monitoring to the lowest bidder. We DO NOT!
What type of warranty do you provide (on custom work)?
All of our systems, whether Resideo Honeywell or Johnson Controls, DSC, QolSys, will be backed by a 12 month warranty and we offer extended warranty up to 5 years, with qualified maintenance plans.
What are your terms and conditions?
Our terms and conditions are outline within our Service Level Agreements.
Can old systems get upgraded?
Yes, old alarm systems can often be upgraded to incorporate newer technology and features. Upgrading an old alarm system can improve its functionality, reliability, and security, allowing you to better protect your home and loved ones.
Are you licensed and insured?
Yes.